Terms and conditions

This is a translation for your convenience. The legally binding version is theGerman original.

In short: You buy a perpetual licence for VoxaFlow. A single licence covers two devices, the practice and office licence five workstations. New features are included for twelve months from purchase; bug fixes for the same major version continue after that. The app checks the licence online about every 30 days; your dictations never leave your device. This summary does not replace the terms below.

§ 1 Scope and provider

(1) These terms apply to all contracts for the VoxaFlow software that you conclude via voxaflow.ai or from within the app with LOGIN SystemHaus GmbH, Hagenauer Str. 55, 65203 Wiesbaden, Germany, Wiesbaden Local Court HRB 12713, VAT ID DE 217320752 (“we”).

(2) They apply to consumers and businesses. A consumer is any natural person who concludes the contract for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code, BGB). A business is anyone acting in the course of their trade, business or profession (Section 14 BGB). Provisions that apply to only one of these groups are marked.

(3) Deviating terms of businesses apply only if we expressly agree to them in text form.

§ 2 Subject of the contract

(1) VoxaFlow is dictation software for macOS and, in future, Windows. Speech recognition and text editing run on your device. The features are described on voxaflow.ai at the time of purchase.

(2) We offer:

• VoxaFlow Pro as a one-time purchase, optionally with an update subscription,
• packs with additional professional features (Coding, Medical, Legal & Tax), bought together with Pro or later,
• upgrades to a new major version,
• as a single licence for one person with two devices or as a practice and office licence for five workstations.

(3) The free edition, the 14-day trial and beta versions are free of charge. These terms apply to them accordingly, except where they concern purchase, payment or subscription. Beta versions may contain bugs and end on the date shown in the app.

(4) The Medical and Legal & Tax packs help with writing professional texts. They are not a medical device, make no diagnoses and provide no legal or tax advice. You remain responsible for the content of dictated and edited texts; check them before use.

§ 3 Conclusion of the contract

(1) The presentation of products on voxaflow.ai and in the app is not a binding offer. You choose Pro, packs, licence type and payment interval and are forwarded to the checkout of our payment provider Stripe. There you enter your details, can review and correct them before submitting and agree to these terms.

(2) By clicking the button to place a binding order, you make a binding offer. The contract is concluded when we send you the purchase confirmation with the licence key by email. For direct debit, this happens once the payment is confirmed.

(3) The contract languages are German and English. We do not store the contract text separately; the essential details are in the purchase confirmation and the invoice. You can access, save and print these terms on this page at any time.

§ 4 Prices and payment

(1) The prices at the time of the order apply. Prices in euros are final prices including the statutory VAT of your country of residence. Prices in US dollars are net prices; applicable taxes are shown at checkout. Businesses with a valid VAT ID from another EU member state receive an invoice without German VAT (reverse charge).

(2) Payment is processed by Stripe Payments Europe Ltd. The available payment methods are shown at checkout. You receive the invoice by email.

(3) Launch prices apply to the first 500 purchases per product or as stated on voxaflow.ai, while available.

§ 5 Delivery

You download the software on voxaflow.ai. We send the licence key to the email address given with your order, usually within a few minutes. You activate it in VoxaFlow under Settings › Licence.

§ 6 Rights of use

(1) Upon full payment you receive a simple, perpetual right to use the purchased version of VoxaFlow with the purchased packs as follows:

• Single licence: one natural person on up to two devices at the same time, Mac or Windows in any combination.
• Practice and office licence: up to five workstations within one organisation, all with the same packs.

(2) You may not rent out VoxaFlow, operate it as a service for third parties or publish the licence key. Modifying, reverse engineering and decompiling are permitted only where mandatory law allows it (Sections 69d, 69e German Copyright Act). You may not remove copyright and licence notices in the software.

(3) You may pass the licence on to a third party if you stop using VoxaFlow yourself, deactivate all devices and inform us of the new holder by email to hello@voxaflow.ai. The third party must accept these terms.

(4) VoxaFlow contains third-party components, such as speech and language models, under their own licences. They are listed in the app under Settings › About and take precedence over these terms to that extent.

§ 7 Activation and licence check

(1) The licence is activated online once per device. After that, the app checks about every 30 days whether the licence is valid. If no connection is possible, VoxaFlow keeps running with all features for another 14 days; after that, the scope of the free edition applies until the next successful check.

(2) For activation and checks, the app sends the licence key, a checksum derived from the device identifier, the platform and the app version to our licence server in Germany. Dictations, texts and audio are never transmitted. Details are in theprivacy policy.

(3) You can deactivate a device in the app and activate another one. Three such changes are possible within twelve months, eight for the practice and office licence. We set up further changes on request to hello@voxaflow.ai.

(4) We may block a licence if the payment was refunded or charged back or if the key is clearly used beyond the permitted scope. Before blocking for misuse, we give you an opportunity to respond.

§ 8 Updates and major versions

(1) New features released within twelve months of purchase are included. Pro and each pack have their own twelve months; a pack bought later gets them from its purchase date.

(2) After the twelve months you may continue to install all updates of the same major version, such as bug fixes and adjustments to new operating system versions. Features introduced afterwards remain locked; everything included until then keeps working.

(3) We provide bug fixes and adjustments to new operating system versions for each major version until twelve months after the next major version is released.

(4) A new major version is a paid upgrade. Anyone who bought no more than 90 days before its release receives it free of charge. You can keep using the purchased version indefinitely.

(5) Your statutory rights to updates under Section 327f BGB remain unaffected.

§ 9 Update subscription

(1) When buying Pro and packs, you can add an update subscription. While it is active, all new features and major versions of the purchased products are included. The update subscription can only be added together with the purchase, not later.

(2) The update subscription starts with the purchase. The first twelve months are covered by the purchase price. The yearly fee is first charged twelve months after the purchase, then yearly in advance.

(3) Until the first charge, you can cancel the update subscription at any time free of charge. The first charge starts a term of twelve months. If you do not cancel by its end, the subscription continues for an indefinite period. Consumers can then cancel at any time with one month's notice; we refund the yearly fee for the period after the end of the subscription pro rata. For businesses, the subscription renews for twelve months at a time unless cancelled one month before the end of the term.

(4) You can cancel via Cancel contracts here on voxaflow.ai or by email to hello@voxaflow.ai.

(5) After the update subscription ends, the licence is treated like a one-time purchase whose feature updates end on the last day of the subscription. The licence itself remains valid permanently. If the purchase price is refunded, the update subscription ends as well.

§ 10 Right of withdrawal for consumers

Consumers have a right of withdrawal as follows.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (LOGIN SystemHaus GmbH, Hagenauer Str. 55, 65203 Wiesbaden, Germany, phone +49 611 99 302-0, email hello@voxaflow.ai) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Expiry of the right of withdrawal

For a contract for the supply of digital content not on a tangible medium, the right of withdrawal expires once we have begun performing the contract after you have expressly consented to us beginning performance before the end of the withdrawal period, you have acknowledged that you thereby lose your right of withdrawal, and we have provided you with a confirmation under Section 312f BGB. You give consent and acknowledgement at checkout; the purchase confirmation email contains both.

End of the withdrawal policy

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To LOGIN SystemHaus GmbH, Hagenauer Str. 55, 65203 Wiesbaden, Germany, email hello@voxaflow.ai:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

§ 11 Warranty

(1) The statutory provisions apply, for consumers in particular Sections 327 et seq. BGB on digital products. Please report defects to hello@voxaflow.ai.

(2) For businesses, claims for defects become time-barred twelve months after delivery; this does not apply to claims under § 12 (1).

(3) The results of speech recognition and text editing depend on pronunciation, microphone, environment and hardware. A certain recognition accuracy is not an agreed quality. The minimum hardware requirements are stated on voxaflow.ai.

§ 12 Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and where we have given a guarantee.

(2) In the case of slight negligence, we are only liable for breach of essential contractual obligations, i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely. Liability is then limited to the foreseeable damage typical for the contract.

(3) For loss of data, we are only liable to the extent that would have arisen with regular data backups appropriate to the risk.

(4) These limitations also apply to our employees and agents.

§ 13 Data protection

How we process personal data for purchases, licence checks and on the website is described in the privacy policy.

§ 14 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country in which they have their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Wiesbaden.

(3) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

(4) If individual provisions are invalid, the rest of the contract remains valid. The statutory provision replaces the invalid one.